Privacy Policy
This Privacy Policy sets out the policy of New Born Toys Store with respect to the way we obtain, use, and disclose information about you through website
We understand and appreciate that you are concerned about privacy, particularly in relation to the use and disclosure of personal information. We are committed to providing a high level of privacy in relation to all personal information that is collected by us. The purpose of this Privacy Policy is to tell you what kind of information we may gather about you when you visit our site, how we may use that information, whether we disclose it to anyone, and the choices you have regarding how we will use your personal information, and your ability to correct this information. Our website allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us. Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you the means to voice any questions or concerns you may have.
YOUR CONSENT
You consent to your personal information being used in accordance with the privacy policy by visiting our website, by entering a competition on our website, by purchasing our products on the website and/or by providing us with your personal information on the website.
COLLECTION OF INFORMATION
Information is collected from you primarily to make it easier and more rewarding for you to use our website and services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
USE OF PERSONAL INFORMATION
New Born Toys Store will use the personal information you have chosen to provide us for the purpose for which you provided it. New Born Toys Store will not use it for any other purpose without your consent. We might on occasions, use this information to notify you of any important changes to our site or any special promotions that may be of interest to you. On each email or communication that we send you, we will include simple instructions on how you can immediately unsubscribe from our mailing list. You can opt out from receiving such material at any time by emailing our privacy manager and asking to be removed from the mailing list. Any information we may collect from you will be treated with strict confidentiality.
DISCLOSURE
There will be occasions where it will be necessary for New Born Toys Store to disclose your personal information to third parties. New Born Toys Store may be required to disclose your personal information to third parties to provide the products or services you have requested, for example, if you purchase products online, New Born Toys Store will need to disclose your personal information to third parties to bill and deliver your products. However, the disclosure will only be made where it is necessary to fulfill the purpose for which you disclosed your personal information. Otherwise, then stated above, we do not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organization or person outside BOUNCE, unless you have authorized us to do so, or unless we are requested to do so by a law enforcement agency in relation to a suspected breach of any law.
NO SALE OF PERSONAL INFORMATION
Under no circumstances will New Born Toys Store sell or receive payment for licensing or disclosing your personal information.
PASSWORDS
Ultimately, you are solely responsible for maintaining the secrecy of your passwords and/or any personal information. Be responsible whenever you are online.
Credit Cards We do not collect or store credit card information on our database or server. This information is managed through a secure credit card payment facility, all information sent to the processing bank is managed with the latest security software, systems, and processes (SSL).
SECURITY
New Born Toys Store operates secure data networks that are designed to protect your privacy and security. New Born Toys Store has a Security Policy that explains how we protect your privacy and personal information.
Please note that our website does not provide systems for secure transmission of personal information across the internet, except where otherwise specifically stated. You should be aware that there are inherent risks in transmitting personal information via the internet and that we accept no responsibility for personal information provided via unsecured websites.
We will not be held liable for loss or damage arising from unauthorized access to your personal information or a breach of this policy whether such access or breach was caused by our negligent or willful act or omission or that of our employees or agents.
ACCESS AND CORRECTION
The security of your information is important to us. The information we have collected about you cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form.
You may access your information at any time. If you would like to know what information we hold about you, please contact us. If you discover that there is an error or information is missing, please notify us and we will try to correct or update the information as soon as possible.
We will try to ensure that all information we collect, use, or disclose about you is accurate, complete and up to date.
Return and Refund Policy
Enjoy shopping with the following return policy features:
– You have 14 days to return the products sold after receipt Shipping cost will be added through the returns in your customer account or by calling customer service number (+201016105026) or via email sales@newborneg.com.
– If the item have a defective, does not work properly, does not match the description of the site, is fake, or was received damaged as a result of transportation and shipment, you have the right to return it within 30 days from the date of receipt for free, and the value of the item will be refunded to you within a maximum period of 14 working days.
– When returning the product, make sure that all the accessories and labels for the order are in their proper condition and that the product is in its original package in the correct condition in which it was received and that the package is closed by the factory sealed (in the case of replacement within 14 days) as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories. If you create a password for the device that you want to retrieve, please make sure to remove it, otherwise the request will not be completed correctly for products that show manufacturing defects within 30 days of purchase and applies if they are returned and received with all the inclusions, as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories labels and packaging of the device in its receiving conditions.
Some products cannot be returned, and they are:
- Damaged Products (excluding transportation damage)
- Products that are not in their original packaging
- Products that do not include all accessories
- Unsealed products from the following product groups
Delivery Policy
(1)
Please be advised that the official business days in the New Born Toys Store from Sunday to Thursday. Fridays, Saturdays, holidays, and public holidays its holidays for all employees of New Born Toys Store and shipping companies
Our first mission is to offer you the best online shopping experience, so we have made it easier for you to make your shipment easier because your convenience is our priority
New Born Toys Store mainly delivers your orders through a third party to ensure the timely shipping of your order.
The method of delivery at New Born Toys Store is to deliver within two to four days as a maximum, depending on your geographical area, giving you the option to choose the right time for you to deliver at any time during the day, week or even during the month.
In the case of urgent orders, please contact our customer service and we will do our best to help you.
We will ask for your signature on a copy of the invoice to confirm receipt of the goods. We will deliver the order to the registered address, and we consider the signature of anyone at the address as a receipt of the order.
If there is no one at the registered address to receive your order, we will ask you to contact our customer service to agree another delivery time. The company is not able to attempt delivery more than twice. The company is not responsible for any order exceeding 7 days of the first delivery attempt.
(2)
In-stock Orders are fulfilled within 5-7 business days.
Custom-made Orders are fulfilled according to individual production time which is stated on the product description page.
Delivery cost is either
Calculated at check-out depending on the product and the delivery address
Quoted after order for special orders, and included on your order’s final balance
(3)
Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business days mean Saturday to Friday, except holidays.
Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.
To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
